Privacy
Policy
Overview
At Élevé, we believe privacy, like fragrance, should be treated with intention and care. Just as each scent is crafted through thoughtful artistry, we protect your information with the same precision and integrity.
This Privacy Policy explains what we collect, how we use it, who we share it with, and the rights you have over your information.
Élevé is the data controller for all personal information processed under this Policy.
For all privacy matters, contact [email protected]
Who we are
This website is owned and operated by Élevé (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information.
What this policy covers
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, engage with our content, or purchase our home and fine fragrance products.
Your consent
By using our website or services, you confirm that you have read and understand this Privacy Policy. If you do not agree, please discontinue use of the site and services.
Our role
Élevé acts as the data controller for the personal information you provide to us.
Children’s privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
Third-party platforms
This Privacy Policy applies only to Élevé. Any information shared on third-party platforms (such as Instagram, TikTok, or other external sites) is governed by their respective privacy policies.
Information You Provide Directly
We collect information when you:
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Create an account
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Place an order
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Contact customer service
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Sign up for marketing
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Leave a review
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Participate in promotions or surveys
- Scent preferences or fragrance-related responses you choose to share through quizzes, forms, or guided experiences
This includes:
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Name, email, phone
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Billing and shipping addresses
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Order and payment details (processed securely by Stripe, PayPal, Shop Pay. We never store full credit card numbers)
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Preferences and communication choices
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Customer service messages
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Reviews, photos, and feedback
Information We Collect Automatically
When you browse byeleve.com, we automatically collect:
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Website Usage Data: pages viewed, products browsed, time on site, referring links
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Device Information: IP address, browser type, device type, operating system
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Cookies & Tracking Technologies: to remember preferences, analyze performance, personalize content
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Location Data: approximate location from IP address for shipping, currency, and compliance
You can control cookies anytime through Cookie Settings in our footer or your browser.
Notice at Collection (California Residents)
We collect:
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Identifiers (name, email, IP address)
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Commercial information (products viewed/purchased)
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Internet activity (browsing behavior)
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Approximate geolocation
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Inferences (preferences, personalization categories)
Purposes: order fulfillment, personalization, site optimization, fraud prevention, marketing (with consent), regulatory compliance.
Sale/Sharing:
We do not sell personal information.
We may “share” certain data for targeted advertising. You may opt out through our Do Not Sell or Share My Personal Information link or via Global Privacy Control (GPC).
Information From Third Parties
We may receive:
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Payment confirmations
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Shipping updates
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Marketing campaign data
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Social media interactions (according to your platform settings)
- Information from shipping and fulfillment partners involved in sample, gift, or subscription delivery
How We Use Your Information
Creating Your Experience
To personalize product recommendations, display relevant content, remember your preferences, and help you discover scents aligned with your mood and home aesthetic.
Order Fulfillment
To process and deliver orders, manage returns/exchanges, update you about your purchase, and provide customer support.
Manage recurring subscriptions, ritual curation, and delivery preferences
Marketing (With Consent)
To send carefully curated updates about collections, offers, stories, and events.
You may unsubscribe anytime.
Business Operations
To improve our products, run analytics, enhance website performance, prevent fraud, and understand customer trends.
Legal & Security
To comply with laws, protect rights, prevent fraud, and maintain platform safety.
Health & Sensitivity Information
Élevé does not collect or store health or medical information related to fragrance sensitivities, allergies, or skin conditions.
Automated Decision-Making & Profiling
We do not make decisions that produce legal or significant effects based solely on automated processing.
We may use limited profiling (e.g: browsing and purchase behavior) for personalization, which you can opt out of through Cookie Settings or by contacting us.
Legal Bases for Processing (EU/UK Residents)
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Contract Performance: fulfilling orders, account services
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Consent: marketing, non-essential cookies, targeted ads
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Legitimate Interests: security, fraud prevention, analytics, personalization
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Legal Obligations: tax, accounting, regulatory compliance
You may withdraw consent anytime.
Legal Requirements
We may disclose information when required by law, government request, or to protect our rights and safety.
With Your Consent
We may disclose or process information for additional purposes only with your explicit consent.
Your Privacy Rights & Choices
Account Management
Manage or delete your account by logging in or contacting us at [email protected].
Marketing Preferences
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Email: click “unsubscribe” or update account settings
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SMS: reply STOP
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Cookie-based ads: manage via Cookie Settings
Identity Verification
For privacy requests (access, deletion, correction), we verify your identity using details like order information or account email.
Opt-Out of Targeted Advertising
You may opt out of:
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Targeted advertising
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Data “sharing” under the CCPA/CPRA
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Cross-context behavioral advertising
via:
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Do Not Sell or Share My Personal Information link
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Cookie Settings
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Platform-specific tools (Google Ads, Meta Ads)
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Global Privacy Control (GPC) signals
Privacy Request Appeals (US Residents)
If we deny your request, you may appeal within 45 days by emailing [email protected] with “Privacy Appeal” in the subject line.
Cookies & Tracking Technologies
We use:
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Essential cookies (security, cart, checkout)
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Performance analytics
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Functional cookies (preferences, recently viewed items)
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Advertising cookies (personalized ads, measurement)
Manage via Cookie Settings or your browser.
For Analytics opt-out:
Data Security
Your data is protected through:
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SSL encryption
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Secure servers
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Access controls
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Regular audits
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Tokenized payment processing
We never store full credit card numbers.
In case of an incident, we follow all legal notification procedures.
Data Retention
We retain data only as long as necessary:
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Orders/Transactions: 7–10 years (legal compliance)
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Accounts: Active period + reasonable retention window
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Marketing Data: Until opt-out or routine review
International Transfers
Your data may be processed outside your country, including the US.
We use:
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Standard Contractual Clauses (SCCs)
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UK International Data Transfer Addendum (IDTA)
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Adequacy decisions
to ensure your data remains protected.
Children’s Privacy
Élevé is intended for adults 18+.
We do not knowingly collect information from children under 18.
Third-Party Links
We are not responsible for the privacy practices of external sites.
Please review their policies before sharing information.
Changes to This Privacy Policy
We may update this policy periodically.
Material changes will be announced via email (if available) or on our website at least 30 days before they take effect.
Contact Information
General + Privacy Inquiries:
At Élevé, your privacy is part of the trust you place in us. A trust we honor with care and intention.
Just as each fragrance is crafted with purpose, so is the way we protect your information.
Élevé
Everything else can wait.