Frequently
Asked Questions
Frequently Asked Questions
Designed to guide, inform, and deepen your relationship with scent.
Descriptions of scent, mood, or atmosphere are interpretive and artistic in nature. Perception and performance may vary based on environment and individual sensitivity.
We aim to respond the same working day to all customer inquiries.
Monday to Saturday
10:00 AM to 6:00 PM EAT
If your question is not addressed below, feel free to reach out directly.
The Élevé Team
The Eleve Experience ~
Élevé is more than a collection of fragrances. It is a way of living with scent.
This section offers insight into the philosophy behind the house. From the origins of Élevé and what sets it apart, to how each piece is made, experienced, and thoughtfully shared. Consider this an introduction to our world. The rituals, the craftsmanship, and the quiet intention that shapes everything we create.
Scent, here, is not an accessory. It is architecture. It is memory. It is the in-between moments made tangible.
Immersion begins with presence.
Élevé is not designed to be rushed or decoded at first encounter. It is meant to be lived with. To unfold slowly across space, time, and ritual. Begin by allowing a scent to exist alongside you rather than perform for you. Notice how it moves through the day, how it softens a room, how it returns unexpectedly.
Explore beyond the object. Read the stories, sit with the silences, observe the way scent intersects with memory, architecture, and emotion. Élevé lives as much in atmosphere as it does in form.
Most importantly, release the need to define too quickly. This world reveals itself through repetition, intimacy, and attention.
Scent becomes immersive when it is allowed to linger.
Élevé began as a search for the perfect wedding scent. A fragrance that could hold a moment, a promise, a becoming.
What started as a deeply personal ritual became an exploration of how scent carries memory, emotion, and presence. How fragrance can mark transitions, soften time, and anchor us not only to milestones, but to the moments that live between them.
At its core, Élevé is inspired by ritual. The quiet acts that frame our lives. Lighting a candle at dusk. Scenting a space before guests arrive. Returning home and letting atmosphere settle around you. These moments are not grand, but they are meaningful. They are the in-between.
Élevé draws from the belief that scent is not decoration. It is architecture. It shapes how a space feels long before anything is seen or said. Each fragrance is composed to live with you, to unfold slowly, and to feel intentional rather than performative.
The house is also inspired by restraint. By the idea that luxury is not excess, but care. That beauty reveals itself through balance, pacing, and attention.
Élevé exists to elevate the everyday. To honor the pauses between chapters. To romanticize the in-between. A fragrance house rooted in presence, continuity, and the art of becoming.
Élevé is an artisanal fragrance house built on precision, restraint, and authorship.
Every Élevé scent is developed with the rigor of fine perfumery and realized through small-batch, hands-on production. Artisanal, for us, does not mean rustic or improvised. It means intentional scale, controlled processes, and human touch at every critical stage.
Our fragrances are composed first. Before format, before vessel, before label. Each scent is structured with balance and evolution in mind, then translated across expressions. Candle, diffuser, ambient scent, and fine fragrance are treated as distinct mediums, each requiring its own technical and sensory calibration.
Production is deliberately limited. Candles are poured in small batches. Diffusers are blended and filled with attention to ratio, viscosity, and release. Vessels are selected and finished for longevity, weight, and presence. This approach allows for nuance, quality control, and subtle variation that mass production eliminates.
We work with world-class fragrance houses and perfumery partners in France, the United Kingdom, and Ireland, sourcing materials chosen for safety, performance, and emotional clarity. All compositions meet IFRA standards while retaining depth, texture, and longevity.
Artisanal also means restraint. Élevé does not aim to overwhelm a room or dominate a space. Our scents are designed to shape atmosphere quietly, to unfold over time, and to feel integrated rather than imposed.
At its core, Élevé is about continuity. Scent as ritual. Fragrance as something lived with, not consumed quickly. The artisanal nature of our work ensures each piece carries intention, not excess.
This is what defines Élevé.
Crafted, not rushed.
Composed, not manufactured.
Personal, not anonymous.
Élevé products are made artisanally, by hand, in small batches.
From the earliest stages of design to final assembly, each piece is developed with intention. Our candle vessels begin as original 3D designs, translated into custom molds and realized as matte ceramic vessels, finished with an embossed Élevé wordmark and a fitted lid. This process allows for texture, weight, and subtle variation that reflect the human hand rather than mass production.
Our fragrances are composed in-house by Élevé using a considered palette of fine raw materials, aroma molecules, and proprietary house blends, sourced from world-class perfumery partners in France, the United Kingdom, Germany, and Ireland.
Ingredients are selected globally for their performance, safety, and emotional clarity, then blended in-house to meet our exacting standards. Each composition reflects a singular point of view, guided by intention, restraint, and the art of perfumery.
Glass fragrance bottles are ethically sourced and chosen for clarity, balance, and longevity. Packaging is designed in-house with careful attention to proportion, tactility, and durability, balancing visual refinement with responsible material choices.
Each Élevé piece is finished with care and restraint, guided by a belief that true luxury is crafted, not rushed. Our process favors authorship, controlled scale, and thoughtful production over speed or volume.
Yes. Every Élevé order includes a complimentary scent sample, thoughtfully selected to extend your experience beyond the piece you’ve chosen. It’s our way of inviting you deeper into the world of Élevé, allowing scent to unfold gradually and with context.
In addition, we offer curated discovery bundles designed to explore multiple fragrances side by side. These sets are composed with intention, offering a guided way to experience the range, mood, and architecture of our scent universe before committing to a full-size ritual.
Discovery bundles and samples are final sale and subject to availability. Limited editions and special releases may not be included in sampling formats.
Always. Élevé is proudly 100% cruelty-free. Neither our finished products nor the fragrance materials we source are tested on animals at any stage of development.
We work exclusively with suppliers and partners who share this commitment, ensuring every Élevé piece is created with care, integrity, and respect.
Home Fragrance ~
The quiet architecture of a space.
It shapes mood, memory, and atmosphere before anything is seen or said.
At Élevé, home fragrance is designed as an intentional gesture. Expressive, moment-based, and never overpowering. Our room and linen sprays are composed to refresh, soften, and reset a space with clarity and restraint, offering an immediate sensory shift without lingering heaviness.
Each formulation is built with balance in mind. Thoughtful composition. Controlled diffusion. Refined performance that feels elevated, not intrusive.
This section answers common questions about how Élevé home fragrances are composed, how they move through a space, and how to use them as part of a considered daily ritual.
Scenting the Air
When sprayed into the air, Élevé home fragrance expresses the opening structure of the composition. The top notes lift first, carried briefly through the space before softening into atmosphere. This mode is designed for immediacy. A reset rather than a residue. Bright, intentional, and transient, allowing the fragrance to shape a room without overstaying its welcome.
Think of this as the fragrance’s first movement. Present, expressive, and designed to fade with grace.
Scenting Fabrics
When applied lightly to textiles, the composition behaves differently. The alcohol evaporates quickly, allowing the fragrance to settle closer to the material. Here, the heart and base notes take prominence, releasing gradually through warmth, movement, and touch.
This creates a more intimate expression of the scent. Quieter, slower, and deeply personal. The fragrance becomes part of the fabric rather than the air, revealing itself over time rather than all at once.
Always patch test on delicate materials and allow fabrics to dry fully before contact.
Élevé home fragrance is alcohol-based and composed using TEC and fine fragrance oils. This structure allows for clean diffusion, fast evaporation, and controlled performance across both air and fabric applications.
Each formulation is designed to deliver clarity and balance, offering an elevated sensory experience without residue, heaviness, or overpowering projection. Performance is intentional, allowing scent to move through a space or settle into fabric with restraint and precision.
All Élevé fragrances are developed in accordance with the latest standards set by the International Fragrance Association (IFRA).
At Élevé, fragrance is composed with intention, not excess.
We work with both natural and synthetic fragrance materials as a deliberate and informed choice rooted in modern perfumery. The distinction between naturals and synthetics is often misunderstood. Some of the most tightly regulated materials in perfumery are natural in origin, and not all natural ingredients are inherently safer or more sustainable. Likewise, many synthetic materials are designed to offer greater stability, consistency, and reduced environmental impact.
Our approach prioritizes balance, evolution, and emotional clarity. Fragrance is built to unfold over time, responding to space, material, and movement rather than dominating them. This philosophy allows each scent to feel refined, considered, and lived with rather than performed.
Élevé fragrances are:
Vegan and cruelty-free
Free from parabens and phthalates
Developed using ethically sourced materials
Produced with safety, stability, and environmental responsibility in mind
Materials are sourced from leading fragrance houses and suppliers who meet rigorous standards for quality, testing, and responsible production.
No. Élevé works with expertly crafted fragrance compositions developed by world-class fragrance houses. This approach allows us to achieve clarity, stability, nuance, and performance that essential oils alone cannot consistently provide across fine fragrance and ambient scent applications.
Store sprays in a cool, dry place away from direct sunlight or heat to preserve the integrity of the composition.
Home fragrance does not expire in the traditional sense. Over time, scent may evolve naturally, which is part of the life of a fragrance. Proper storage helps maintain clarity helps maintain balance and performance.
Élevé home fragrance is composed to perform with clarity and restraint. Proper care helps preserve the integrity of the composition over time.
Surfaces & Environment
Avoid contact with polished surfaces, finished wood, stone, leather, or delicate materials. Environmental factors such as heat, direct sunlight, and high airflow may affect how fragrance evolves in a space.
Storage
Store in a cool, dry place away from direct sunlight or temperature fluctuations. Consistent storage conditions help maintain balance, clarity, and longevity of the fragrance.
Performance Over Time
Fragrance perception may shift subtly as part of its natural evolution. This is normal and reflects the behavior of fine fragrance materials interacting with air, light, and environment.
As with all perfumery, scent performance is shaped by context. No two spaces, or experiences, are ever exactly the same.
Eleve Gift Cards~
Élevé gift cards are digital only. They are delivered instantly by email and redeemed at checkout. No physical card is issued.
Instantly. Gift cards are delivered by email the moment your order is confirmed. If it does not arrive within a few minutes, check your spam folder or contact us at [email protected] and we will resend it immediately.
Élevé gift cards are redeemable exclusively on byeleve.com. We do not currently operate a physical retail location, so all purchases are made online.
You can join the waitlist on the product page to be notified when it returns. Some pieces are released in limited runs and may not be restocked. If a product is permanently discontinued, it will be removed from the site.
Fine Fragrance at Eleve ~
A natural extension of Élevé’s scent universe and is currently in development.
Where home fragrance shapes rooms and rituals, fine fragrance is designed to live on skin. It evolves with body heat, movement, and chemistry, becoming personal in a way no two wearings can replicate.
At Élevé, fine fragrance is approached as atmosphere made intimate. Composed with the same philosophy that defines the house. Thoughtful structure. Emotional clarity. No excess. Rather than chasing projection or trend, each composition is built to unfold gradually, revealing nuance over time and responding uniquely to the wearer.
Fine fragrance at Élevé is not about announcing yourself.
It is about inhabiting a feeling.
Yes. Fine fragrance is a natural extension of Élevé’s scent universe and will be introduced in a future chapter.
Where home fragrance shapes atmosphere, fine fragrance lives on skin. It is designed to evolve with body heat, movement, and individual chemistry, making each experience personal.
Eleve Skin ~
Élevé Skin is our body care line, fragrance-forward and designed to live on the skin.
Each formula nourishes, softens, and holds scent close, turning everyday care into a quiet ritual. From body butter and solid perfume to lip care and scented soap, every piece is created to layer, evolve, and feel intimately yours.
The collection includes:
• Body Butter
• Solid Perfume
• Lip Care
• Scented Soap
Each piece is designed to work on its own or layer together seamlessly. Inspired by the ritual of the everything shower. From cleansing to scent, every step is meant to soften the body, hold fragrance close, and turn daily care into something intentional.
They are related, not identical.
Élevé Skin scents are softer, closer to the body, and designed to evolve naturally on the skin. They can be worn alone or layered with fragrance for depth.
Yes. Our formulas are designed to be gentle, nourishing, and suitable for daily use.
If you have sensitive skin, we always recommend a patch test before full use.
No.
Élevé Skin is fragrance-forward, but never overpowering. The scent is meant to sit close to the skin and fade naturally over time.
Élevé Skin focuses on considered formulation rather than trends or labels.
We prioritize quality ingredients, skin comfort, and sensory experience without unnecessary additives.
Élevé Skin is produced in small, intentional batches.
Some items may return, others may evolve or be retired. Availability is always considered, never mass-produced.
Yes.
Solid perfume and lip care are carry-on friendly
Body butter is ideal for home or checked luggage
All formats are designed to be practical, not precious
Élevé Skin is artisanally handmade in small batches.
Each formula is crafted with care, with close attention to texture, scent, and composition. This hands-on approach ensures every detail is intentional, considered, and refined before it reaches you.
It sits between both.
Élevé Skin is designed to care for the body while carrying scent, bridging fragrance and daily ritual.
Élevé Skin is designed to be used slowly, intentionally, and without excess.
Begin with scented soap to cleanse and reset.
Follow with body butter to soften and nourish the skin.
Apply solid perfume to pulse points to carry scent throughout the day.
Finish with lip care for comfort and hydration.
Each step is meant to layer naturally, building scent, texture, and presence without overwhelming the skin.
This is care as ritual.
Unrushed. Personal. Quietly indulgent.
Scented Candles ~
Scented candles are approached with the same intention and discipline as fine fragrance.
Each composition is built in layers, beginning with mood and memory rather than novelty. We focus on balance, diffusion, and atmosphere, allowing scent to unfold gradually within a space rather than overwhelm it. Our candles are designed to live with you, not announce themselves.
Fragrance oils are globally sourced and selected for clarity, depth, and compatibility with our coconut apricot wax blend. Each scent is tested for performance across different environments to ensure it softens a room, shapes atmosphere, and lingers gently without becoming intrusive.
Scent perception is deeply personal and influenced by room size, airflow, burn habits, and individual sensitivity. For this reason, our candles are crafted to evolve slowly, revealing nuance over time rather than delivering an immediate, overpowering throw.
Élevé candles are intended as sensory rituals. They reward patience, presence, and mindful use, creating spaces that feel intimate, considered, and intentional.
Descriptions of scent, mood, or atmosphere are interpretive and artistic in nature, and may vary based on individual perception and environment.
At Élevé, candles are treated with the same rigor as fine fragrance.
Every formula begins with the scent itself. Structure, balance, and how a fragrance unfolds over time guide every material choice that follows.
Our candles are fully vegan and cruelty-free, made without paraffin, parabens, phthalates, formaldehydes, or unnecessary additives.
We work with a premium coconut apricot wax blend, sourced from the United States and selected specifically for its compatibility with nuanced fragrance compositions. This wax burns cleanly, carries scent with clarity, and allows fragrance to evolve gradually rather than release all at once.
The result is a candle that doesn’t shout.
It breathes. It settles. It lives with you.
Materials at Élevé are never chosen for trend or convenience. They are chosen to respect the fragrance, the ritual, and the space it inhabits.
Élevé candles are offered in one considered format, designed with proportion, diffusion, and atmosphere in mind.
The Candle — 240ml Designed to anchor a space with steady, considered fragrance. Each vessel holds enough to shape atmosphere over time, whether in a bedroom, living room, or any space you choose to make your own.
Wax Melts — The Discovery Format For those not yet ready to commit to the full candle, wax melts offer the same fragrance experience in a smaller, exploratory format. Use with a wax warmer to experience the scent before choosing your candle, or to layer fragrance across different spaces without flame.
Each format is deliberately calibrated for balanced diffusion and steady scent development.
Estimated burn time for the 240ml candle: approximately 40 to 50 hours.
Actual burn time and scent perception may vary depending on room size, airflow, and burn habits.
For optimal performance, allow the wax to melt fully across the surface during each burn and avoid burning for longer than four hours at a time. This ensures an even burn and preserves the integrity of the fragrance over the life of the candle.
The First Burn
The first burn sets the tone for the life of your candle. Allow the wax to melt fully across the surface before extinguishing. This establishes an even burn, supports optimal scent diffusion, and preserves the structure of the fragrance over time.
Candles are designed to be experienced slowly. Short, intentional burns allow the scent to unfold with balance rather than force.
Vessel Reuse
Élevé candle vessels are designed with longevity in mind.
Once the candle has been fully enjoyed and the vessel cleaned, it may be repurposed within the home. The matte ceramic vessel lends itself naturally to reuse as a sculptural object, storage piece, or quiet design accent.
We view reuse not as an obligation, but as an extension of the object’s life. A continuation rather than an ending.
As with any vessel reused around heat, flame, liquids, or electrical components, appropriate care should always be taken.
Care & Performance Notes ~ Candles
Every Élevé candle is crafted with intention, but how it performs is shaped by its environment and use. These notes offer guidance on care, burning behavior, and natural variations you may notice over time. Consider this a companion to your ritual, designed to help your candle burn beautifully and last as intended.
We primarily use LX cotton wicks, a specially braided flat cotton wick designed for stability and consistency.
LX wicks maintain a gentle curl as they burn, drawing the wick tip into the hottest part of the flame. This natural behavior helps minimize carbon buildup, reduce smoking, and create a self-trimming effect for a clean, even burn. They are lead- and zinc-free and chosen for their reliability across different fragrance profiles.
For select limited releases, we also work with red cherry wooden wicks, valued for their soft crackle and atmospheric warmth. These wicks are chosen intentionally for scents designed to feel intimate, grounding, and slow-burning.
Yes. Tunneling usually occurs when a candle is extinguished before the wax melts edge to edge.
To reset the wax:
Light the candle and allow it to burn long enough for the surface to melt completely
If needed, loosely cover the top with foil, leaving an opening in the center, and allow heat to gently even out the wax pool
Once reset, trim the wick before your next burn
Proper first burns help prevent tunneling from the start.
Store candles in a cool, dry place away from direct sunlight and heat sources.
Excessive heat or light can soften wax, fade fragrance, or alter surface appearance. Keeping the lid on when not in use helps protect the scent and preserve the candle’s integrity between burns.
Scent throw is influenced by room size, airflow, ceiling height, and placement.
Our candles are designed to release fragrance with balance rather than intensity. In larger or open spaces, scent may feel more subtle, especially during the first burn. Air conditioning, fans, or open windows can also disperse fragrance more quickly.
As the candle continues to burn and the wax pool deepens, scent often becomes more noticeable and evenly distributed. For best results, match candle size to room scale and allow sufficient burn time.
Trim the wick to approximately 5 mm before each burn, once the candle has cooled.
This helps maintain a steady flame, reduces smoke, and supports an even melt pool.
Flickering or extinguishing is usually caused by airflow, an untrimmed wick, or debris in the wax pool.
Ensure the candle is placed away from drafts, trim the wick before lighting, and keep the wax surface clean. Our wicks are selected for stability, but environment plays an important role in performance.
Diffusers & Ambient Scent ~ Reed Diffusers
Scent is the quiet architecture of a home. It shapes mood, memory, and the emotional texture of a space long before anything is seen or said. At Élevé, our diffusers and ambient scent formats are designed to create continuity, offering a steady, considered presence throughout the day.
Whether through reed diffusion, dispersion, volcanic stone absorption, or incense, each format delivers fragrance without flame or interruption. These pieces are crafted to scent a space softly and consistently, allowing atmosphere to unfold with intention rather than intensity.
This section explores how our diffusers and ambient scent offerings work, how to care for them, and what to expect as fragrance evolves within your space, so each ritual feels effortless, refined, and unmistakably Élevé.
Élevé reed diffusers provide continuous, flame-free scent through natural diffusion. Fragrance travels upward through the reeds and disperses gradually into the air, creating a consistent and understated presence.
Reed diffusers are designed for steady, background fragrance rather than bursts of intensity. Scent strength can be adjusted by the number of reeds used and how often they are flipped.
Place on a stable surface away from heat, direct sunlight, and drafts. Avoid contact with skin, fabrics, or finished surfaces. Wash hands after handling reeds.
Diffusion strength and longevity vary based on room size, airflow, and placement. Fragrance may feel softer in larger or open-plan spaces.
Élevé reed diffusers are designed for slow, continuous diffusion. Longevity varies by size, room conditions, and placement.
Estimated performance by format:
100 ml diffuser
Approximately 2 to 4 Months
Ideal for smaller rooms, bathrooms, or bedside spaces.
150 ml column diffuser
Approximately 3 to 5 months
Designed for medium-sized rooms with moderate airflow.
200 ml diffuser
Approximately 4 to 5 months +
Best suited for open living areas, entryways, or larger spaces.
Environmental factors such as room temperature, sunlight, airflow, and frequency of reed flipping will affect diffusion speed. Warmer environments and frequent reed flipping may shorten longevity, while cooler, enclosed spaces allow fragrance to diffuse more slowly and last longer.
Faster evaporation is usually influenced by environmental factors rather than the formula itself.
Common causes include:
Placement near windows, heat sources, or air vents
High room temperature or strong airflow
Using all reeds at once in a smaller space
For longer performance, move the diffuser to a cooler, more stable location and reduce the number of reeds.
We recommend flipping the reeds once every 7 to 10 days to refresh the scent.
For a softer presence, flip fewer reeds or extend the time between flips. Always wash hands after handling reeds, as the fragrance oil is concentrated.
Yes. Our diffusers are designed to be refillable.
For best results, we recommend:
Cleaning the vessel before refilling
Replacing reeds with each refill to ensure proper diffusion
Using Élevé fragrance oils formulated specifically for reed diffusion
Mixing with non-Élevé bases may affect performance and longevity.
Fragrance does not expire in the traditional sense, but it can evolve over time.
When stored properly in a cool, dry place away from direct sunlight, Élevé fragrance oils and diffusers maintain their integrity for up to 24 months. Natural shifts in color or depth are normal and do not affect safety or quality.
B. Rechargeable Ambient Diffuser: Cold-Air Diffusion ~
This Élevé ambient diffuser uses gentle, controlled airflow to disperse fragrance into the air without heat or water. Powered via USB, it is designed for quiet, continuous scenting in smaller environments such as desks, bedside tables, offices, vehicles, or hotel spaces.
Rather than misting or heating, this diffuser releases fragrance through cold-air circulation. This method helps preserve the integrity of fine fragrance compositions while offering a soft, consistent scent presence. It is ideal for personal or enclosed spaces where subtle diffusion is preferred.
Use only approved Élevé fragrance oils formulated for ambient diffusion. Do not add water or non-compatible liquids. Insert the fragrance oil as directed and operate the diffuser according to the provided instructions.
Scent diffusion will feel clean, quiet, and controlled rather than expansive. Intensity depends on oil selection, room size, airflow, and placement. This format is designed for atmosphere, not saturation.
Place on a stable surface away from direct sunlight or strong airflow. Clean the internal chamber between scent changes to maintain clarity of fragrance and optimal performance. Recharge or power via USB as required.
C. Volcanic Stone Diffusers ~
Volcanic stone diffusers rely on the natural porosity of stone to absorb fragrance oil and release it slowly over time, without flame, electricity, or reeds.
This format creates a soft, intimate scent experience best suited for smaller rooms, bedside tables, desks, or personal spaces. The diffusion is subtle and atmospheric rather than expansive.
Apply fragrance oil directly onto the stone and allow it to absorb fully before handling. Always place on a protected surface. Reapply oil as the scent fades, allowing time between applications.
Scent unfolds gently and may vary with each application. Environmental factors and oil quantity will influence longevity, making each experience slightly personal and unique.
D. Fragrance Oils & Refills ~
Élevé fragrance oils are the foundation of every diffuser format. Each blend is developed with intention, drawing from modern perfumery and scent architecture, and crafted to perform safely and consistently across ambient scent applications.
Always pair oils with their intended diffuser format. Do not dilute, mix with non-Élevé bases, or combine different oils unless specified. Using incompatible bases may affect performance and safety.
Fragrance strength and longevity may evolve naturally over time as part of the aging process. This is normal and does not indicate a defect.
E. Incense ~
Élevé incense offers a slower, more contemplative approach to scent through smoke and ritual, inspired by moments of pause rather than continuous diffusion.
Incense creates a more expressive and temporal fragrance experience. Scent lingers softly after burning, shaping atmosphere through presence and memory rather than permanence.
Burn incense only in a suitable holder on a heat-resistant surface. Never leave unattended. Allow ash to fall naturally and ensure proper ventilation during use.
Incense fragrance is immediate and expressive, with intensity that rises and fades naturally during the burn cycle.
Pre Orders and Backorders ~
At Élevé, certain pieces are released in limited runs or crafted on demand. As a result, select items may be offered through pre-order or temporarily placed on backorder. These options allow you to reserve a scent, vessel, or ritual before it returns to full availability.
This section outlines how pre-orders are handled, how backordered items are fulfilled, and what to expect regarding timing, payment, and shipping. Every step is communicated with clarity and care, so your experience remains considered, transparent, and unhurried.
Some Élevé pieces are released in limited quantities or crafted in small, intentional batches. When an item is offered as a pre-order, it means you are reserving your piece before it returns to stock.
Payment is collected at the time of purchase to secure your order. Estimated shipping timelines are clearly noted on the product page and in your confirmation email. Once your order is ready, it is prepared and shipped with the same care as all Élevé pieces.
Pre-orders allow us to maintain craftsmanship, quality, and thoughtful production without overstocking or waste.
If your order includes both in-stock and pre-order items, the entire order will ship once all items are ready.
If you prefer to receive in-stock items sooner, we recommend placing separate orders. This ensures each piece arrives according to its availability without delay.
Email [email protected] if you would like your available items shipped sooner.
Shipping and Delivery ~
Every Élevé order is prepared with the same level of care as our scents themselves. From the moment your piece leaves our atelier to the moment it arrives at your home, delivery is handled with intention, precision, and care.
This section outlines where we ship, processing and delivery timelines, tracking details, and what to expect during peak periods or when ordering specialty items such as fragrance products that require ground transport.
Our goal is simple. To ensure your Élevé experience feels thoughtful, seamless, and considered from start to finish.
Élevé currently ships domestically and to select international destinations. Availability may vary based on product type, local regulations, and shipping restrictions related to fragrance and alcohol-based compositions.
If international shipping is unavailable at checkout, we are unable to ship to that location at this time. As Élevé grows, additional regions will be introduced thoughtfully and in compliance with global shipping standards.
Shipping costs are calculated at checkout based on your delivery location, order size, and the nature of the items selected.
Certain fragrance products require ground transport due to safety regulations, which may affect shipping rates. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the recipient and are not included in shipping costs unless otherwise stated.
Orders are typically processed within 2 business days, excluding weekends and holidays.
Once dispatched, delivery timelines vary by location and shipping method:
Domestic orders generally arrive within 1 to 3 business days
International orders may take 7 to 21 business days, depending on destination and customs processing
Limited editions, pre-orders, or made-to-order pieces may require additional processing time. Estimated timelines are always communicated clearly on the product page or at checkout.
Tracking information may take 24 to 48 hours to activate after your order has shipped.
During this time, your package may be in transit between carrier facilities without visible updates. Delays can also occur during peak shipping periods, customs inspections, or weather disruptions. Rest assured, lack of immediate tracking updates does not indicate an issue with your order.
If there is no movement after 5 days, contact us at [email protected]
If your package is marked as delivered but cannot be located:
Check with household members, neighbors, or building management
Look around entrances or secure delivery areas
Allow up to 24 hours, as some carriers mark packages delivered slightly ahead of arrival
If the package remains missing after this period, please contact us at [email protected] with your order number so we can assist. While Élevé is not responsible for packages once marked as delivered, we will always help guide you through next steps with the carrier.
Once an order has been processed and shipped, we are unable to change delivery addresses or reroute packages.
Please ensure all shipping details are correct at checkout. If you notice an error immediately after placing your order, contact us as soon as possible. While we cannot guarantee changes once processing begins, we will do our best to assist if the order has not yet shipped.
Return and Exchanges ~
Rituals should feel effortless, even when something needs to be returned. At Élevé, every return or exchange is handled with the same care and intention we bring to our fragrances.
Our aim is to keep the process clear, supportive, and transparent so you always feel guided, never overwhelmed. Below is a brief overview of how returns and exchanges work.
For full details, please review our complete policy here: Élevé Returns & Refund Policy
Yes. We accept returns on eligible items that are unused, unopened, and in original condition, in accordance with our Returns & Refund Policy.
Because fragrance is a sensory product, certain items are not eligible once opened. We encourage reviewing scent descriptions carefully before purchase and reaching out with any questions prior to ordering.
Return shipping depends on the reason for the return.
If your item arrived damaged or incorrect, return shipping is fully covered by Élevé.
For change-of-mind returns, customers may use our prepaid return label, with the cost deducted from the refund, or ship using their own trackable carrier. International return shipping and duties are the responsibility of the customer.
For hygiene, safety, and quality reasons, the following items are not eligible for return once opened, used, or tested:
• Scented candles
• Diffusers and diffuser refills
• Fragrance oils
• Room and linen sprays
• Incense
• Fine fragrance and personal scent products
• Samples, discovery sets, and trial-size items
• Gift cards
• Items marked final sale
Gift sets must be returned complete, unopened, and unused to be eligible for a return.
Yes. When a return is approved, we provide a return shipping label when applicable.
Return instructions and eligibility are confirmed once your request is reviewed. Items sent without authorization may be delayed or refused.
Once your return is received and inspected, refunds are typically processed within 7 to 10 business days.
Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the return is due to an error on our part.
Due to the nature of fragrance products, we do not offer direct exchanges.
If your return is eligible, you may place a new order once your refund is processed.
If your order arrives damaged, please contact us within 48 hours of delivery.
Include your order number and clear photos of the item, packaging, and shipping box. Our team will review the issue promptly and arrange a replacement or refund as appropriate.
Items purchased through authorized third-party retailers must be returned to the original point of purchase and are subject to that retailer’s return policy.
We are unable to process returns or refunds for items not purchased directly through Élevé.
Eleve Subscriptions:
The Ritual ~
It is how scent becomes continuity. How atmosphere is sustained rather than replenished. Designed for those who value rhythm, intention, and quiet luxury, The Ritual ensures your selected Élevé pieces arrive automatically, without interruption or effort.
Flexible, pause-friendly, and curated with care, The Ritual is not a transaction. It is an ongoing relationship with scent.
By enrolling, you authorize Élevé to prepare and ship your chosen ritual items at regular intervals, with payment processed automatically at the start of each billing cycle. Offerings may include candles, home fragrance, diffusers, or other curated pieces, depending on availability and season.
The Ritual is designed to evolve with time, remaining consistent in feeling while allowing space for seasonal curation and creative direction.
When you enroll in The Ritual, you select:
• Your product or ritual offering
• Your delivery frequency
• Your preferred shipping details
Once active, your ritual is fulfilled automatically according to your selected cadence. You will receive confirmation prior to each shipment, along with visibility into upcoming deliveries through your Élevé account.
Ritual offerings may evolve over time to reflect seasonal curation, ingredient availability, and creative direction.
The Ritual renews automatically at the interval you select.
Your payment method will be charged at the beginning of each billing cycle, prior to shipment. Charges apply only to future deliveries and do not affect orders already processed or in transit.
If subscription pricing changes, you will be notified in advance and may modify or cancel your ritual before the change takes effect.
Yes. The Ritual is designed to move with your life.
You may pause, skip, reschedule, or update your ritual at any time before your next billing date through your Élevé account.
Changes apply to future shipments only.
Yes. You may cancel The Ritual at any time prior to your next billing cycle.
Cancellations take effect for future deliveries. Orders already billed, prepared, or shipped cannot be reversed.
If a payment cannot be processed, we may attempt to retry your payment method or temporarily pause your ritual until updated payment details are provided.
You will be notified if action is required.
Promotional codes and one-time discounts generally do not apply to The Ritual unless explicitly stated.
Certain ritual offerings may include built-in benefits, exclusive access, or preferential pricing as part of the subscription experience.
The Ritual is a recurring subscription service. Offerings, cadence, pricing, and availability may evolve over time. Full details are provided at the time of enrollment.
Corporate, Wholesale, and Event ~
At Élevé, scent is treated as a medium for meaning. Our fragrances are created to shape atmosphere, mark moments, and carry memory beyond the occasion itself.
Whether you are curating gifts for clients, placing Élevé within a retail environment, or commissioning scent for a wedding or private event, we approach each request as a bespoke collaboration. Every detail is considered, from fragrance selection to format, pacing, and presentation.
We support a limited number of corporate, wholesale, and event partnerships each season to ensure every experience remains intentional, refined, and aligned with the Élevé world.
For inquiries or partnership opportunities, please contact [email protected]
Yes. Corporate gifting at Élevé is treated as a storytelling exercise rather than a bulk transaction. We work with brands and individuals to curate scent-led gifts that feel personal, elevated, and considered, with options for volume orders and subtle customization where appropriate.
Email [email protected] with quantity and event details.
Select wholesale partnerships are available for retailers whose values, aesthetic, and customer experience align with Élevé. We prioritize thoughtful placement over wide distribution and review each request individually.
Contact [email protected].
Yes. We offer fragrance commissions and curated scent offerings for weddings and private events. This may include candles, ambient scent, or other bespoke formats designed to complement the tone and setting of the occasion. Availability is limited and subject to lead time.
Because many of our offerings are produced in small batches or developed specifically for each collaboration, lead times may vary. We recommend reaching out as early as possible to allow for thoughtful planning, scent selection, and production. All timelines will be confirmed individually once details are discussed.
Sustainability: Continuum ~
At Élevé, sustainability is not an initiative. It is a continuity of care.
Continuum reflects our belief that scent, objects, and materials should endure beyond a single moment or use. From vessel design to fragrance sourcing, we approach sustainability as an extension of craftsmanship rather than a corrective measure.
Our focus is longevity over disposability, intention over excess, and evolution over perfection.
For participation details or return instructions, please contact [email protected].
Continuum is Élevé’s approach to circular design and material responsibility.
Select Élevé vessels may be returned, assessed, and thoughtfully reintroduced through cleaning, refilling, repurposing, or responsible retirement within our atelier. Each piece is evaluated individually to preserve both safety and design integrity.
Participation and eligibility may vary by product type, collection, and region.
We prioritize considered decisions across the full lifecycle of our products rather than broad or absolute claims.
This includes:
Small-batch production to limit excess
Vessels designed for durability and extended life
Fragrance compositions developed in accordance with IFRA safety and environmental standards
Partnerships with fragrance houses and suppliers committed to material safety, ethical sourcing, and regulatory compliance
Our practices evolve as Élevé grows, guided by restraint, accountability, and long-term thinking.
As part of Continuum, we reduce unnecessary layers wherever possible. Orders are prepared using a single, considered outer box, with products placed thoughtfully inside rather than individually over-boxed. This approach minimizes waste while preserving both presentation and protection.
All primary shipping boxes are biodegradable and recyclable, selected for durability, safety, and environmental responsibility. Inner materials are kept purposeful, avoiding excess while ensuring each piece arrives as it should.
Because fragrance formats require different considerations for stability, safety, and transport, packaging may vary across collections and product types. These decisions are made deliberately, balancing function, longevity, and impact.
We continuously reassess materials and processes with care, prioritizing low-waste production, responsible sourcing, and thoughtful small-batch practices. Luxury, to us, should never come at the expense of the world it inhabits.
As part of Continuum, select vessel returns are acknowledged with reward points, redeemable as store credit toward future rituals. A quiet thank you for extending the life of what was already beautifully made.
Many Élevé vessels are designed to live on beyond their original use.
Once properly cleaned, they may be repurposed as sculptural objects or functional pieces within the home. If reusing vessels with heat, flame, liquids, or electrical components, appropriate care should always be taken.
We design Élevé packaging with longevity and reuse in mind, balancing sustainability with craftsmanship and durability.
Fragrance Bottles
Our fragrance bottles are made from glass and are recyclable where facilities exist. We encourage reuse or recycling in accordance with local guidelines. Pumps and caps should be separated where possible, as recyclability may vary by component and region.
Candle Vessels
Our candle vessels are crafted from cement, chosen for its weight, texture, and architectural presence. Cement is selected for longevity rather than disposability.
These vessels are designed primarily for reuse rather than traditional recycling. Once cleaned, they may be repurposed as decorative objects, planters, storage vessels, or kept as part of your space.
Outer Packaging & Inserts
Boxes, cartons, and printed materials are paper-based and recyclable through standard paper recycling streams, depending on local facilities. Materials are selected to balance protection, presentation, and environmental responsibility.
Protective Materials
Protective packaging is used only where necessary to ensure safe delivery. Where possible, these materials are designed to be recyclable or reusable, and are continuously reviewed as part of our commitment to reduced waste.
Recycling and reuse guidelines vary by location, so we recommend consulting your local provider for best practices. As Élevé evolves, we continue to refine materials and explore responsible solutions that align with both our environmental values and the integrity of our products.
Yes. Refill options may be introduced selectively as part of Continuum, depending on product format, vessel design, and availability.
Currently, refills are offered for diffuser fragrance oils and select home fragrance formats, where performance, safety, and scent integrity can be preserved over time. These refills are developed with the same standards as our original compositions, ensuring consistency, balance, and longevity with each use.
Not all Élevé products are designed for refilling. Any refill offering is introduced intentionally, with careful consideration for both the vessel and the fragrance experience, so that what is replenished feels as refined as what came before.
Press & Media ~
Please contact [email protected].
Élevé engages in a limited number of collaborations each season to ensure every partnership reflects the world of the house.